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General Terms and Conditions

Version 1.2 · Last updated: 2026-10-16

1. Parties

These general terms and conditions (the "Terms") govern the relationship between:

Provider:
signato s. r. o., Company ID: 57637105, registered at Landererova 7743/8, 811 09 Bratislava - mestská časť Staré Mesto
(the "Provider")

and

Customer — a business within the meaning of Section 2(2) of the Slovak Commercial Code (typically a beauty salon, PMU studio, aesthetic clinic, make-up artist or hairdresser) who creates an account in Signato.

B2B service. Signato is intended exclusively for businesses using the service in the course of their business activity. The provisions of Slovak Act No. 108/2024 Coll. on consumer protection, including the right to withdraw from a distance contract, therefore do not apply to the Customer. By registering, the Customer confirms that it acts as a business.

2. Service description

Signato is a web application (SaaS) for creating and managing electronic informed-consent questionnaires, digital signatures and photo documentation for cosmetic procedures. Specific features are described at Signato and may evolve over time.

2a. Online bookings and client deposits

The Service includes a booking module. The Customer's clients use a public booking link to choose services and appointment times, can cancel or reschedule their booking, and receive confirmations, reminders and links to fill in a questionnaire. The Provider acts only as the technical provider of the tool. The contract for the service (procedure) is formed solely between the Customer and its client.

  • Deposits. If the Customer enables a deposit, the client pays it by card on a Stripe Checkout page. The payment goes directly to the Customer's own Stripe account – either a connected account (Stripe Connect) that the Customer sets up and manages itself, or the Customer's own Stripe keys entered into the Service. The Customer is the seller and the recipient of the deposit. The Provider does not receive, hold or transfer deposits and, as at the effective date of these Terms, charges no commission for facilitating them. Stripe fees are borne by the Customer.
  • Stripe Connect. Setting up and operating the connected account is governed by the terms of Stripe, with which the Customer enters into a separate contractual relationship (including identity verification and authorisation to accept payments). The Provider stores in the Service only the account identifier and a flag showing whether the account is ready to accept payments. The Provider is not liable for Stripe suspending or closing the Customer's account, or for delayed or declined payments.
  • Cancellation and refund of deposits. The conditions for cancelling, rescheduling and refunding a deposit towards the client are set by the Customer, who is responsible for informing the client of them in advance. The Service lets the Customer set the period within which a client may cancel a booking and whether the deposit is refunded automatically when the client cancels within that period (by default it is not refunded); the Customer can also refund a deposit manually. A deposit paid after the appointment slot has been released is refunded to the client automatically. An unpaid booking is released after the period set in the Service. Complaints, disputes and refunds are handled by the Customer; the Provider does not become involved in them.
  • Obligations towards clients. The Customer is responsible for the accuracy of the prices, services and conditions shown in the booking form, for information duties towards clients (including their rights as consumers), for tax and accounting documents relating to deposits, and for meeting any other obligations arising from its business.
  • E-mails sent in the salon's name. Confirmations, reminders and notices of cancellation or rescheduling are sent to clients on behalf of the Customer: the salon's name appears as the sender (the e-mail is sent from the platform's address) and the client's reply goes to the salon's e-mail address. The link to fill in a questionnaire is likewise sent on behalf of the Customer, with the salon's name in the subject line. The Customer is responsible for the content of these messages and for having the right to send them to clients.
  • Personal data. The Provider processes booking and client data on behalf of the Customer as a processor under Article 8 of these Terms and the data processing agreement (DPA).

3. Contract formation

The contract is formed when the Customer registers at Signato and accepts these Terms. The Customer must have legal capacity and authority to enter contracts on behalf of any organisation represented.

4. Trial period and paid subscription

  • New Customers are entitled to a 30-day free trial without entering payment details.
  • After the trial ends, continued use requires an active paid subscription.
  • Subscriptions renew automatically for the same period unless the Customer cancels at least one (1) day before the current period ends.
  • Prices are in EUR and include VAT (if the Provider is a VAT payer).

5. Payments and failed payments

Payments are processed by Stripe, Inc.. The Provider does not store full card details. Invoices are issued electronically.

If a recurring payment fails (e.g. insufficient funds, expired card, the bank declined the transaction), the Provider will:

  • notify the Customer of the failure by e-mail and retry the payment 3 and 7 days after the original due date;
  • suspend the active subscription 14 days after the original due date – the Customer loses access to the Service, but their data is retained;
  • be entitled, 60 days after suspension, to close the account and delete the data after the standard retention period in accordance with the Privacy Policy.

In the event of late payment the Provider is entitled to statutory default interest (Section 369 of the Slovak Commercial Code).

5a. Price changes

The Provider reserves the right to adjust the subscription price once a year, by no more than:

  • the year-on-year inflation rate published by the Statistical Office of the Slovak Republic (Harmonised Index of Consumer Prices); or
  • an amount reasonably reflecting increased costs of infrastructure, sub-processors or legal obligations, but not more than 15 % above the original price.

The Customer will be informed of any price change by e-mail at least 30 days before it takes effect. If the Customer disagrees with the change, it may cancel the subscription within that period without penalty and will pay only up to the date of cancellation.

6. Customer's rights and obligations (Acceptable Use Policy)

The Customer undertakes to:

  • Provide truthful and current information.
  • Protect login credentials from misuse.
  • Use the Service in accordance with the laws of the Slovak Republic and the EU.
  • Process client personal data in accordance with GDPR (the Customer is the controller in this relationship).
  • Not bypass technical restrictions or attempt unauthorised access to other accounts.

The Customer must not, in particular:

  • send unsolicited commercial communications (spam) through the Service (including e-mails, SMS and kiosk links) to clients who have not consented to them;
  • upload, store or distribute content that is unlawful, misleading, defamatory or infringes third-party rights (including intellectual property rights);
  • use the Service for automated mass processing of third parties (scraping, web crawling of other websites);
  • overload the Service's infrastructure beyond reasonable B2B use (e.g. load tests, DoS) or attempt to reverse-engineer the application;
  • use the Service for profiling or automated decision-making that has legal effects on data subjects (Art. 22 GDPR) without a specific legal basis.

In the event of repeated or serious breach of the Acceptable Use Policy, the Provider may suspend the Service or close the account immediately, without any refund of the subscription paid.

7. Provider's rights and obligations

  • The Provider undertakes to deliver the Service with ordinary professional care.
  • The Provider may temporarily suspend the Service for maintenance or security updates.
  • The Provider guarantees monthly availability of 99 % (excluding planned maintenance) – see the SLA in Article 11.
  • The Provider is not liable for the content of questionnaires, questions or consents that the Customer has built or customised in the Service. The Customer, as controller, is solely responsible for their legal correctness, GDPR compliance and the appropriateness of health questions.
  • The Provider does not carry out automated decision-making or profiling of data subjects (the Customer's clients) that would produce legal effects or similarly significantly affect them (Art. 22 GDPR).

8. Personal data protection

Personal data processing is governed by our Privacy Policy. In relation to the Customer's clients the Provider acts as a processor under Art. 28 GDPR. A data processing agreement (DPA) forms part of these Terms or is concluded separately on request.

9. Intellectual property

Signato (code, design, database structure, documentation) is the intellectual property of the Provider. The Customer receives a non-exclusive, non-transferable licence to use the Service for the duration of the subscription. Content uploaded by the Customer (questionnaires, client data) remains the Customer's property.

10. Termination

  • The Customer may terminate the contract at any time by cancelling the subscription in account settings.
  • The Provider may terminate for breach of these Terms (e.g. misuse, non-payment).
  • After termination the Customer has the right to export data. Data will then be permanently deleted in accordance with GDPR Art. 17 (on request).

11. Liability and SLA

The Provider is liable for damage caused by culpable breach of the contract up to the amount of 12 months' subscription actually paid by the Customer in the 12 months immediately preceding the damage.

The Provider is not liable, in particular, for:

  • lost profit, lost business opportunity, loss of clients, or any other indirect, consequential or unforeseeable damage;
  • damage caused by force majeure (natural events, power outages, internet outages, cyber attacks by third parties);
  • damage caused by sub-processors (Stripe, Hetzner, Sentry, Google) where they acted in accordance with their own terms and the SCCs;
  • the content of questionnaires, questions and consents that the Customer has built in the Service, or their legal correctness;
  • the accuracy of data entered into the Service by the Customer's clients.

SLA – availability of the Service: The Provider guarantees monthly availability of 99 % (excluding planned maintenance announced at least 24 hours in advance). If actual availability in a calendar month falls below this level, the Customer's sole remedy is a proportionate reduction of the monthly subscription fee for the duration of the outage. Other forms of compensation (including lost profit, compensation for clients not received, or higher fees for alternative solutions) are excluded.

12. Changes to the Terms

The Provider reserves the right to change these Terms. The Customer will be notified of material changes by e-mail at least 30 days before they take effect. If the Customer disagrees, they may terminate the contract within this period.

13. Governing law and jurisdiction

The contract is governed by the laws of the Slovak Republic. Disputes will be resolved primarily out of court. The competent court is the general court of the Provider.

14. Contact

E-mail: podpora@signato.sk
Address: Landererova 7743/8, 811 09 Bratislava - mestská časť Staré Mesto