SignatoGeneral Terms and Conditions
1. Parties
These general terms and conditions (the "Terms") govern the relationship between:
Provider:
JR Systems s.r.o., Company ID: 51413108, registered at Landererova 8, 811 09 Bratislava - mestská časť Staré Mesto
(the "Provider")
and
Customer — a natural or legal person (typically a beauty salon, PMU studio or aesthetic clinic) who creates an account in Signato.
2. Service description
Signato is a web application (SaaS) for creating and managing electronic informed-consent questionnaires, digital signatures and photo documentation for cosmetic procedures. Specific features are described at Signato and may evolve over time.
3. Contract formation
The contract is formed when the Customer registers at Signato and accepts these Terms. The Customer must have legal capacity and authority to enter contracts on behalf of any organisation represented.
4. Trial period and paid subscription
- New Customers are entitled to a 14-day free trial without entering payment details.
- After the trial ends, continued use requires an active paid subscription.
- Subscriptions renew automatically for the same period unless the Customer cancels at least one day before the current period ends.
- Prices are in EUR and include VAT (if the Provider is a VAT payer).
5. Payments
Payments are processed by Stripe, Inc. The Provider does not store full card details. Invoices are issued electronically.
6. Customer's rights and obligations
The Customer undertakes to:
- Provide truthful and current information.
- Protect login credentials from misuse.
- Use the Service in accordance with the laws of the Slovak Republic and the EU.
- Process client personal data in accordance with GDPR (the Customer is the controller in this relationship).
- Not bypass technical restrictions or attempt unauthorised access to other accounts.
7. Provider's rights and obligations
- The Provider undertakes to deliver the Service with ordinary professional care.
- The Provider may temporarily suspend the Service for maintenance or security updates.
- The Provider guarantees monthly availability of 99 % (excluding planned maintenance).
- The Provider is not liable for the content of questionnaires and consents customised by the Customer. Legal correctness of customised content is the Customer's responsibility.
8. Personal data protection
Personal data processing is governed by our Privacy Policy. In relation to the Customer's clients the Provider acts as a processor under Art. 28 GDPR. A data processing agreement (DPA) forms part of these Terms or is concluded separately on request.
9. Intellectual property
Signato (code, design, database structure, documentation) is the intellectual property of the Provider. The Customer receives a non-exclusive, non-transferable licence to use the Service for the duration of the subscription. Content uploaded by the Customer (questionnaires, client data) remains the Customer's property.
10. Termination
- The Customer may terminate the contract at any time by cancelling the subscription in account settings.
- The Provider may terminate for breach of these Terms (e.g. misuse, non-payment).
- After termination the Customer has the right to export data. Data will then be permanently deleted in accordance with GDPR Art. 17 (on request).
11. Liability
The Provider is liable for damage caused by culpable breach of the contract up to the amount of 12 months' subscription paid by the Customer. The Provider is not liable for lost profit, consequential damage, or damage caused by force majeure.
12. Changes to the Terms
The Provider reserves the right to change these Terms. The Customer will be notified of material changes by e-mail at least 30 days before they take effect. If the Customer disagrees, they may terminate the contract within this period.
13. Governing law and jurisdiction
The contract is governed by the laws of the Slovak Republic. Disputes will be resolved primarily out of court. The competent court is the general court of the Provider.
14. Contact
E-mail: podpora@signato.sk
Address: [registered address]